This policy explains when you can get a refund for products or services from Eduva.
By using Eduva, you agree to this policy.
1. When You Can Get a Refund
We offer refunds in these cases:
- Technical Problems: If you can’t use Eduva because of a technical issue, and we cannot fix it after trying.
- Cancellation: If you cancel your service in time (depending on your plan), you may get a refund.
2. What Is Not Refundable
You cannot get a refund for:
- Free Trials: Any charges during a free trial are not refunded.
- Customized Services: If we made something just for you, it cannot be refunded.
3. How to Ask for a Refund
To ask for a refund, please email [email protected].
We may ask for details about your payment.
4. Refund Process
If your refund is approved:
- We will return the money using your original payment method.
- It may take a few business days to see the refund in your account.
5. Canceling Subscriptions
To cancel a subscription, contact our support team.
Whether you get a full or partial refund depends on your subscription plan.
6. Changes to This Policy
We may change this policy anytime.
The new policy starts as soon as it is posted.
If you keep using Eduva, it means you agree with the new policy.
7. Contact Us
If you have questions, please email us at: [email protected]